Refund Policy

  • In case, you have cancelled an order within two hours of placing it or before it has been moved to procurement – you will be issued a full refund within 3-5 business days of cancellation of order.

  • If due to unavoidable circumstances, or situations beyond our control, your order is not processed, cannot be procured or is not shipped to you within a certain time, the order shall stand cancelled, and the entire amount will be refunded to you; no liability shall be incurred by the either side.

  • Eycuf will refund the paid amount only if the order at delivery is damaged, faulty or if the order is wrong.

  • No refund will be issued by Eycuf if the order has been delivered with the colour and size as selected by the customer while placing the order.

  • In case your order amount comprised of shipping charges, the refund will be done excluding the shipping charges amount. The buyer should pay all shipping cost until our warehause

  • Once Eycuf has initiated a refund in accordance with the Returns Policy, the refund amount is expected to appear in the customer's account within the following timeframes:

  • COD refunds take 5 to 7 business days to reflect in your bank account after the refund is initiated.

  • Prepaid Refund takes 5 to 7 business days, depending on your bank partner, after the refund is initiated.

  • Please note that Eycuf only initiates a refund after the returned item has been received and the condition check has been accepted. Therefore, the time of initiation of the refund may vary depending on the time required by the courier partner to return to the Eycuf delivery centre.

  • Once we receive your item(s) in the condition and manner stated above, we will process your refund immediately and notify you at that time. We will only initiate a refund to the same payment method used to make your purchase. Once the credit is processed, it will generally reflect in your payment account within 5-10 days, depending on your card issuer’s policies.