FREQUENTLY ASKED QUESTION

You can create your account on Eycuf using your email

  1. Enter your email on clicking SignUp
  2. Click on “Create New Account”
  3. Fill up the form to create your Eycuf account.

We collect the most minimal possible information regarding you to help a hassle free signup process

  • Find the product you wish to buy
  • Select the size of the product
  • Add the product to your shopping bag by clicking on “Add to cart”
  • Go to your shopping bag and click on “Checkout”
  • Provide your Shipping Address
  • Confirm payment and your order will be placed

Each item you select will have a ‘Size Chart’ above ‘Add to cart’ button. You can refer to the size chart and the provided sketch on ‘How to Measure’ to determine the right size of clothing

Yes, you need to create an account to place an order. This will help us provide you with a personalized experience

Eycuf ships the product you ordered in the fastest time possible and deliver to your doorstep. Please check the delivery availability to your PIN Code when ordering.

* All orders have free shipping

Please tap on “My Orders” section under main menu to check your order status.

We are trying to add more PIN codes to our delivery list. If you do not find your PIN code at this point in time, we request you to check back in a few days

The orders placed on Eycuf are delivered by our courier partners and we will ensure timely delivery

Payment can be made through any of these modes:

  1. Credit Card
  2. Debit Card
  3. Net Banking
  4. Wallet
  5. Paypal

6.Bank Transfer

Please check the following:

  • Account details entered
  • Billing address
  • Password/OTP

After checking, please retry the payment

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available. This includes items purchased on sale as well.

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under ‘change address’ option which is available under ‘My order’ section

Tap on “My Orders” section under the main menu and then select the item or order you want to cancel.

If you had selected Cash on Delivery, there is no amount to be refunded because you haven not paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

The products purchased on Eycuf can be returned within 15 days of purchase. Post this, return is not allowed. Also, for the return to be valid, we request that you do not use the product and keep the price tags intact. This will be checked by our executive who picks up the product as well as in our warehouse

  • You can place a ‘Return Request’ under the ‘My Orders’ section of main menu
  • Choose the product you want to return
  • Click on ‘Return’ option
  • Select the reason for return. Please note that selecting the right reason for return will help us service you better
  • Click on ‘Place Return Request’ and you are done
  • Your schedule for pickup will be informed via a message.

 

Please Note: Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged